ScopeGapPrivacy Policy
ScopeGap is software that contractors use to analyse insurance estimates and write supplements. This page describes what the service stores, who else processes it, and how to get it deleted. It is written in plain English on purpose.
What we store
- Your account: email address and a hashed password. We never see your password.
- Your company: company name, signer, contact details, licence number, logo, and your pricing settings.
- Claims you create: the insured's name and property address, carrier and claim number, the loss description, the estimate line items you import or type, the items ScopeGap suggests, and what the carrier decided.
- Files you upload: carrier estimate PDFs, and the photos and documents you attach to claim items.
- Usage records: which AI features you used and what they cost, and a record of letters emailed from the app.
We do not use advertising trackers or sell data to anyone. Claims entered by one company are isolated from every other company in the database itself, not just in the interface.
Information about other people
A claim usually contains details about a property owner. You are responsible for having a lawful basis to put that information into ScopeGap, and for what you choose to upload. Please don't upload documents containing payment card numbers, social security numbers or medical records — the service isn't designed to hold them.
Who else processes it
- Supabase — database, authentication and file storage.
- Anthropic — when you import a PDF or run an AI review, that document or scope is sent to Claude to be read. Anthropic does not train models on it.
- Resend — only if you email a letter or receive reminder emails from ScopeGap.
- Vercel — hosting for the website and app.
Shared links
If you create a homeowner status link for a claim, anyone with that link can see a summary of that claim's status — no photos, no letters, and nothing editable. You can turn the link off at any time, which makes it stop working immediately.
How long we keep it
Claims and files stay until you delete them or close your account. Deleting a claim deletes its files. Deleting your account removes your company's claims, letters, photos and settings straight away, not on a schedule — the one exception is a record we have to keep for tax or legal reasons.
Your choices
Settings › Your account has a one-click export of everything we hold for your company, a switch for the reminder emails, and a delete button that wipes it all. You can also email us and we'll do it. If you're in a place with data protection rights — the UK, the EU, California and others — those rights apply to you here regardless of where you live, and we won't charge you for exercising them.
Security
Traffic is encrypted in transit. Photos and documents are stored privately and opened through short-lived links, not public URLs. Access is controlled per company at the database level.
Contact
Questions, or a deletion request: info@usescopegap.com.